I took a flight and apart from every sales person giving me contradictory information, eventually a supervisor confirmed they would refund it to which they only refunded half claiming that as I flew from Kansas City to Charlotte which was their hub, used as a place to change the flights and as the fact we had to stay overnight – which they didn’t pay – was an act of God (amazing how religious they get when it comes to not paying) hence to make a long story short I and many many other passengers experienced not only getting false information costing money but a very poor service – and the truth is I don’t blame the employees because it was clear that they are treated in good old southerner style as second class citizens – overworked and underpaid, which is why it is only natural to expect that they underperformed!

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